Transform social chatter into your next product breakthrough.
Every day, customers share candid feedback about products across platforms like Instagram, Reddit, X, and YouTube. Buried in those conversations are signals your team needs—about performance, unmet needs, and innovation opportunities your competitors might miss.
But finding patterns in that noise at scale? Nearly impossible—until now.
Edge Platform
Artisan Pulse turns customer conversations into product intelligence.
Our AI-powered platform continuously monitors major social channels, identifies frustration and satisfaction drivers, and surfaces actionable innovation opportunities, so your team can move faster, smarter, and with more confidence.
How it works
Comprehensive Listening
Artisan Pulse captures product-related conversations across X, Reddit, Instagram, YouTube, and Facebook—zeroing in on customer experience, brand perception, and product-specific mentions.
Smart Analysis
AI goes beyond keywords to understand: Sentiment, Product-level mentions, Frustration and satisfaction signals, and Component-level insights (comfort, sizing, durability, design).
Pattern Recognition
Similar customer experiences are grouped, surfacing themes and trends that would be missed in a manual analysis.
Opportunity Generation
Artisan Pulse delivers prioritized, actionable product ideas—complete with business impact signals—so you can turn feedback into forward motion.
What You Get
Faster Time-to-Insight
Weeks of research-now surfaced in near real time.
Customer-Driven Innovation
A living pipeline of product improvements grounded in actual user needs.
Reduced Product Risk
Catch early warning signs before they become customer service nightmares.
Improved Customer Experience
Design changes based on real friction points--not assumptions.
Built for Business Impact
Innovation Velocity
Track the number of high-priority opportunities surfaced each month.
Extensive Coverage
Analyze hundreds of thousands (or millions) of comments across platforms.
Higher Accuracy
Improve confidence in product decisions by acting on validated frustrations and drivers.
Easy to Implement. Powerful to Scale.
Artisan Pulse integrates into your existing product and innovation workflows. We work with your team to configure listening streams and refine insights so they align with your business goals.
Stop guessing. Start listening.
Let’s turn what customers are saying into what your business is doing.
